Why isn’t the toolbar showing up on my WordPress site?
A: In most cases of this happening is that your theme does not have:
<?php wp_footer() ?>
just before the closing BODY tag, usually this would be done in the “footer.php”.
Also, make sure your theme has:
<?php wp_head() ?>
inside the HEAD tags, usually this would be done in the “header.php”.
How come the email icon doesn’t open my email client?
A: We added the email icon to be used in two different ways. The 1st is to insert the direct URL link of your contact page. The 2nd is to have it open up the user’s email client and send an email directly to you with your email field already filled in. The main cause of this not working properly is that you must insert mailto: before your email address (Example – mailto:email@example.com)
Why is the Recent Tweet option not showing?
A: You need to make sure that you are placing in just the Twitter username in the Social Profiles Settings (Example: daddydesign) and not include the @ symbol. Another thing you need to make sure of is that your Twitter page is not set to private.
If you checked both of those options and it’s still not showing, this can be due to a couple of reasons: one reason can be because you have another plugin conflicting, and another reason could be that something in your WordPress code is conflicting with it.
If you checked all these solutions and it’s still not working, please let us know on the support forum.
Do you have a version that could be used on a website that’s not WordPress based?
A: Sorry, not yet. We are currently working on it, though. Make sure to sign up to our email notifications and you will be emailed with updates and the possibilities to become a BETA tester.
Can you add a certain social network icon that’s currently not located in your toolbar?
A: If you are using the free version, please make sure to check the icons located, and in the PRO version as it has over 70 icons. More are being added all the time. If you would like to suggest a new icon, please go to the forum and let us know in the Suggestion category.
Can I have the ‘LIKE’ button create Likes for my Facebook Fan Page?
A: Yes, make sure to change Facebook Share Settings to “True” then insert the URL of your Facebook Fan Page. NOTE: This must be your FAN PAGE and not your personal page.
I love the Social Toolbar and all the options for it, but what if I want some other things added to it?
A: Please make sure to tell us all your suggestions in the forum, in the Suggestion category. If you are interested in custom work to be done for your SOCIALTOOLBAR, you may also email us for a quote.
How can I get my videos and Flash not to overlap the toolbar?
A: There is currently no way to add Z index to the toolbar itself, BUT you can fix this issue by adding “?wmode=opaque” into your video or Flash code. Doing this should make that element move to into background.
I changed the Twitter handler to my account but why does it still show daddydesign Tweets (Twitter Feed)?
A: In most cases this is happening because your WordPress site has a cache plugin installed. You can wait 30 minutes for it to eventually change or we suggest deactivating the cache plugin then reactivate it once the Twitter feed changes to yours.